Projects & Initiatives
Key initiatives driving enterprise transformation and AI-enabled operations
Microsoft Copilot Rollout & AI Integration Initiative
Zilli Hospitality Group · Jan 2023 - Present
Initiated and led the rollout of Microsoft Copilot for Microsoft 365 across sales, leadership, and operations teams beginning in 2023. The program focused on transforming how teams create, collaborate, and make decisions through AI-assisted tools.
Key Phases & Accomplishments:
- •Early Phase: Emphasized document and email summarization, content generation, and PowerPoint automation
- •Expansion: Research agent use, SharePoint integration for knowledge retrieval, and departmental Copilot agents
- •Advanced Implementation: Microsoft AI Studio frameworks to train models on organizational data
- •Ongoing Focus: Responsible AI use, continuous improvement, and human-centered adoption practices
AI Panelist - Leading Caterers of America Executive Summit
Zilli Hospitality Group · Nov 2025
Participated in a cross-disciplinary panel on AI's role in catering and hospitality, covering workflow automation, communication, operational consistency, and team adoption. Shared insights from ZHG's Copilot rollout and real-world examples of how AI supports decision-making, sales processes, and on-site execution.
Zero-Trust Cybersecurity Program
Built organization-wide security awareness culture with phishing simulations, role-based training, and MFA implementation
2022 - Present
Paperless Accounting Transformation
Guided accounting department from 100% paper workflows to integrated digital systems, eliminating manual processing
2021 - 2023
Living Disaster Recovery Planning
Re-engineered incident-response protocols with tabletop exercises, role-play scenarios, and executive debriefs
2022 - Present
ERP & CRM Integration
Unified sales, operations, and finance data through Empower (Elecate) platform, improving forecasting and visibility
2015 - 2018
Cloud Migration & Systems Modernization
Led multi-year migration from legacy on-prem systems to Azure cloud and SaaS platforms across all departments
2016 - 2020
Digital Marketing Transformation
Transitioned from traditional campaigns to targeted digital outreach, doubling qualified leads while reducing cost per acquisition
2015 - 2018
Collective Impact
20+
Years of Projects
8+
Major Initiatives
100%
Focus on People
Each project represents not just technology implementation, but organizational transformation—where systems are designed to be adopted, trusted, and sustained by the people who use them every day.